Effective from January 2024

    Privacy Policy

    Table of contents

    1. Introduction2. About3. Agreement by User4. Personal Information we collect5. Why Do We Need To Collect Personal Information?6. Methods We Use To Collect Personal Information7. Third-Party Disclosure8. Children’s Policy9. Your Right To Access and Change Your Information10. Information Retention11. Information Access On The Devices12. Security13. Cookies14. Changes to this Privacy Policy15. Contact Us

    1. Introduction

    This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, app products, and services (collectively referred to as “Services”)

    REGTECH365 Limited (trading under the name and style RegTech365) is a subsidiary of OPEX Consulting Limited RC: 984946 operating in conjunction with its affiliates Zion Enterprises, FarmsAgora Limited, OpexA Limited, Residar Nigeria Limited(herein referred to as “We”, “Us,” or “Our”). RegTech365 values your privacy. We may share certain information with our affiliates as necessary to provide our services and fulfil our business obligations, in accordance with applicable data protection laws. Each of our affiliates has its own privacy policy and we encourage you to review it accordingly. By accessing or using our Services, you agree to the terms of this Privacy Policy.

    We encourage you to read through the Privacy Policy whenever you interact with us to ensure your awareness of our information practices and protection of your privacy

    2. About

    This Privacy Policy applies to all services provided by RegTech365 across its subsidiaries and various operational channels. RegTech365 is designed as a necessity regulatory compliance application that offers tailored compliance solutions, covering a wide range of organisations including but not limited to financial institutions, healthcare providers, and technology companies

    As a robust platform, RegTech365 provides in-depth insights into numerous regulatory compliance standards, demo requests, audit management, identifying compliance gaps, offering organisations a comprehensive and customised approach to managing their obligations. It does this by automating the process through self-assessment to reflect the compliance gaps and it will afterwards provide recommendations to close up such gaps via seamless implementation and maintenance process. This platform is well-equipped with features such as self assessment, demo request, audit management to streamline time-consuming tasks, optimise time management, and enhance monitoring capabilities, ultimately boosting the efficiency and effectiveness of compliance processes

    Moreover, RegTech365 not only simplifies compliance tracking but also offers a transparent feedback mechanism, which guides in decision making, reduces risks, and also helps users to remain aligned with evolving regulations.

    RegTech365 complies with the applicable privacy and data protection laws, particularly the Nigerian Data Protection Act, 2023, as well as relevant local regulations. Importantly, We are designed to give you transparency and control over how your personal data is collected, used and shared. We take necessary and compulsory measures to ensure that your data is securely protected and handled appropriately and in accordance with the laws and regulations.

    3. Agreement by User

    By using our Services, you confirm that:

    You have read, understood, and agreed to these Privacy Policy

    Also, If you do not agree to be bound in any way to this Terms of Use do not consent, please do not use any of the Services or must immediately cease your use of RegTech365 or any part of it as well as its features and functionalities. To request cancellation or deletion of your account and data or other services, contact our support team via the web, contact our support team via web;http://www.regtech365.comor email;info@regtech365.comWe are committed to addressing your requests in a timely and efficient manner, ensuring that your data and account are handled in accordance with the applicable regulations and our internal policies.

    4. Personal Information we collect

    "Personal Information" refers to any data that can directly or indirectly identify you as an individual. This includes information you provide when registering your account, your use of our self-assessment tools, or interacting with our platform. Such information includes; your legal name, company name, the nature of your business and organisation, tax identification numbers, and contact details as it is relevant to individual service on RegTech365.

    Other information, such as your gender, age, and professional details, can be inferred based on the information you provided; these details assist in assessing compliance gaps and performing accurate audits. This data is essential to ensure that RegTech365 delivers its services effectively while being privacy compliant

    RegTech365 will only collect the minimum amount of personal information required to fulfil the legal obligations of our compliance business

    We do not collect illegal or irrelevant data, nor do we store data about minors, as we know the importance of protecting them, especially in an online environment. Any device information we record, such as IP addresses and browser details, is collected for the purposes of fraud prevention and maintaining the security of our platform.

    Your information is confidential, regardless of how it was provided. Information from third parties is also treated confidentially, including government agencies, regulatory bodies, or financial institutions are subject to the same strict confidentiality measures.

    The collected information or data will only be processed for the obtained purposes and within the timeframe specified for collection.

    In addition to facilitating compliance assessments and audits, we may use your data to enhance your user experience on the platform, improve usability and performance, and conduct marketing analysis to better serve our users. We may use your information to customise the user experience, improve usability, performance, effectiveness and for our marketing analysis

    RegTech365 prioritises your privacy and you have the right to withdraw your consent for the storage and use of your personal data under certain legal circumstances. If you choose to do so, we will make every effort to comply with applicable laws and ensure that your request is processed swiftly. Additionally, we strive to provide secure access to your information on our platform at all times

    5. Why Do We Need To Collect Personal Information?

    At RegTech365, we are committed to collecting only the personal information necessary to fulfil the services we provide. We do not gather excessive data, and any information we collect is for specific, explicit, and legitimate purposes in accordance with applicable laws and regulations. The personal data you provide is crucial for processing assessments, identifying compliance gaps, and managing and developing remediation strategies. This allows us to help you achieve full compliance and manage risks effectively while offering you detailed insights into your ongoing compliance progress.

    We will never request personal data from you or any third party unless it is for one or more of the following purposes:

    • To Process Compliance Assessments Your personal information is essential for us to evaluate your current compliance status, identify discrepancies, and deliver related services tailored to your needs. This data allows us to carry out in-depth assessments that are key to determining your organisation’s compliance requirements.
    • To Fulfil Contractual Obligations and Provide Communication: We collect your personal data to fulfil demo requests, perform services, and maintain ongoing communication. This includes communication directly from us or via authorised third parties using a variety of media, such as email, text messages, or voice calls.
    • To Conduct Gap Analysis: Personal information is vital to performing gap analysis, which allows us to identify areas where your compliance standards may fall short and provide strategies for closing those gaps efficiently.
    • For Proper Document Management: Managing compliance documentation requires personal information to ensure that all records are organised, up-to-date, and aligned with regulatory requirements. This process helps maintain the accuracy and completeness of your documentation.
    • To Provide News and Marketing Communications: We may use your personal information to keep you informed about our latest offers, promotions, services, competitions, and exclusive deals. Users will always have the option to opt out of marketing communications at any time if you prefer not to receive these updates.
    • To Improve Our Products and Services: Collecting your personal data allows us to continuously refine and enhance our services. Your feedback and usage patterns help us gather valuable statistics that drive improvement in RegTech365 offerings and overall platform performance
    • To Offer Assistance Through Customer Service: Personal information is necessary for us to provide efficient customer support. Whether through our customer support, chat, or email, we use this information to assist you promptly, answer your inquiries, and resolve any issues you may have encountered while using RegTech365.
    • To Manage and Maintain Correspondence: We collect personal data to ensure the proper management of correspondence between you and RegTech365. This allows us to track communication history and address ongoing or unresolved issues effectively.
    • To Comply with Legal Obligations: As a compliance-focused platform, RegTech365 must adhere to relevant laws and regulations. This includes keeping your records up-to-date to fulfil legal requirements and maintaining accurate, current information on file
    • To Prevent and Detect Fraud: Personal information is critical to identifying and preventing potential fraud or malicious activity. By collecting and reviewing certain data points, such as device information, we can ensure the security of our platform and protect both your information and our services from fraudulent actions
    • To Verify Your Identity When Contacting Us:Should you reach out to us via phone or email, we will need you to provide specific information to verify your identity. This step is crucial in ensuring that we do not inadvertently share your personal information with unauthorised parties. Once we verify that you are the rightful owner of the account in question, we can proceed with resolving your request or providing further assistance.

    By law, we are also required to ensure that the personal information we hold is accurate and up-to-date. To meet this obligation, we may occasionally request that you provide updated information. This is necessary for maintaining the integrity of our services and ensuring compliance with all relevant legal standards.

    6. Methods We Use To Collect Personal Information

    At RegTech365, we collect your personal information and store it securely. You typically provide this information during your interactions with us, enabling us to deliver the necessary services efficiently. We collect personal data through several methods, including but not limited to the following:

    • During Registration: When you create an account or register for our services, we require essential personal information such as your legal name, contact details, and organisation details to set up your profile and deliver our compliance solutions and management.
    • Through Assessment Responses: You provide information by answering our assessment questions, which help us evaluate your current compliance status and tailor our services to meet your specific needs.
    • Via Brochures or Physical Interactions: A third-party consultant may collect personal information when providing brochures or other materials at physical service points. This information is used to ensure that the services offered are aligned with your requirements.
    • Customer Service Verification: When you interact with our customer service team, whether by phone or online chat, we may need to verify your identity to ensure that we are communicating with authorised users. This may involve comparing information you provide with the data we have on record.
    • Recorded Correspondence We may record and store correspondence between you and our customer service team, which may contain personal information. This helps us track service requests, monitor quality, and improve our customer service operations.
    • Online Forms and Electronic Channels: Personal data is also collected when you fill out online forms or interact with us through electronic channels, such as web applications, email, or other digital platforms. This enables us to provide more efficient services and track your progress in real-time.
    • Handling Requests and Complaints: When you submit requests, queries, or complaints to RegTech365, either electronically or in person, we may collect personal information necessary to address and resolve your issues effectively.
    • Updating Personal Information: You may update your personal data using any of our digital channels. Keeping your information up-to-date ensures that we continue to deliver accurate and reliable compliance services.
    • Third-Party Sources: Occasionally, we may receive personal information from third parties, such as banks or regulatory agencies, to verify the accuracy of the data we hold. To ensure that our assessments are thorough and that we can provide accurate, relevant services.

    RegTech365 is committed to resolving users' compliance gaps with laws and regulations. We use encryption and other security measures to protect your data, ensuring it remains confidential and secure. Importantly, RegTech365 does not buy, sell, or trade personal information under any circumstances. We also never obtain your data illegally or without your consent

    If you have any questions or require further clarification on why we collect certain types of personal information or the specific data we gather, please feel free to reach out to us. Via our web app: www.regtech365.com or email info@regtech365.com.

    7. Third-Party Disclosure

    RegTech365’s web application and services may contain links to third-party websites, products and services. There may sometimes be a service pointer or link to a third-party site. Kindly check their privacy practices and Terms of Use to be informed, as it is not governed by our privacy policy or Terms of Use and as such, we shall not in any way whatsoever be liable. The Service may contain links to integrate with third-party web apps or services like the Flutterwave payment gateway, in which card details information can be taken during the payment initiation process on RegTech365. RegTech365 is not in any way responsible for any of the content or details taken during this transaction; it is solely on the flatterwave environment and as such they are liable for any misdeed or act.

    Should we ever share your information with a third party, any relationship or transactions that ensued from such will be governed by the third party’s privacy practices. Therefore, RegTech365 will not in any way be liable for any breach of confidentiality or privacy of your information on such sites or applications. There are some third-party platforms, such as but not limited to Google Analytics, that automatically collect data from websites and apps to create reports and insights into users' usage. We advise that you review and give your consent appropriately, without duress to every third-party privacy policy. Your data will not be disclosed, made available, or used for other purposes without your consent or unless otherwise authorised by law.

    Third-party may be in any of the following circumstances:

    With Service Providers:We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

    For Legal Reasons:We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

    Business Transfer:If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    With Your Consent:We may share your information with third parties if you provide your explicit consent to do so.

    We limit third-party communications to the absolute minimum personal information to ensure adequate work performance. You are responsible for all payments associated with these Services (both on RegTech365 and third-party). All this type of communication is encrypted to ensure that your information is not inadvertently disclosed. In the instance of any breach from a third party, the same will be liable and not RegTech365. Regtech365 does not sell or rent out any personal information to third parties or anyone for services.

    Regtech365's privacy policy does not cover situations where you (the client) share information with third parties while using our services. We shall not in any way be responsible for any third-party breach or liabilities on your data. We recommend that you always review third parties' privacy policies and terms of use appropriately before engagement

    8. Children’s Policy

    Our Platform does not intentionally address, take or store information of minors. We know the importance of protecting children in an online environment. RegTech365 does not render any service to anyone under the age of 18 years.

    9. Your Right To Access and Change Your Information

    You have the right to be fully informed about how we access, store, and use your personal data. Transparency is key to maintaining trust, and we are committed to ensuring that you are aware of the purposes for which your information is collected and used. RegTech365 may require access to certain personal data in order to deliver our services efficiently, enhance adequate user experience, and ensure compliance with relevant standards. Additionally, we may access specific information on your device solely for transactional and compliance-related purposes.

    However, your consent is paramount, and you retain full control over your personal information. You can choose to accept or decline the use of certain data based on your preferences. Should you wish to know what personal information we have collected, you are entitled to request access at any time. We will promptly provide you with a copy of the data in a readable format within a reasonable timeframe. This ensures that you can review the information we hold and verify its accuracy.

    In addition to accessing your data, you also have the right to correct or update any inaccuracies in your personal information. If you discover that any of the data we have on record is outdated or incorrect, we encourage you to notify us so that we can make the necessary amendments. Furthermore, if you no longer wish for RegTech365 to retain certain personal information, you can request the deletion of your data from our records. We will take appropriate action to erase the requested information, in compliance with applicable laws and regulations.

    To exercise your rights to access, correct, update, or delete your personal information, you can contact us at any time. You can contact us via www.regtech365.comorinfo@regtech365.com.

    10. Information Retention

    At RegTech365, we maintain records and logs for statistical purposes and to ensure that all demos, audit requests, transactions, and services are booked accurately, executed smoothly, and are protected against fraud. Our approach to data retention is grounded in the principle of limiting the use of personal information to what is absolutely necessary. Wherever possible, we either exclude, mask, or delete personal information unless it is required to serve the original collection purpose or assist in fraud detection and prevention.

    We also utilise user tracking systems for several reasons, including the proper monitoring and documentation of the services we render through RegTech365. This tracking helps us ensure that our platform operates efficiently, providing users with the highest level of service while maintaining comprehensive records for security purposes. These logs and tracking data are safeguarded meticulously and are only accessible to authorised personnel within our security and fraud teams. The sole purpose of this tracking is to enhance operational security and ensure compliance with regulations; it is never used for unlawful or unauthorised purposes.

    RegTech365 adheres to strict data retention policies, retaining personal data only for as long as it is necessary for legal, regulatory, administrative, or operational purposes. Data is stored securely and only for the duration that it remains relevant to the purpose for which it was originally collected. As soon as any data is identified as being unused or no longer necessary for the fulfilment of its intended purpose, it is securely deleted from our systems. This ensures that no outdated or irrelevant personal information is retained unnecessarily, protecting both our users and our platform from potential risks.

    We are committed to complying with all applicable legal requirements regarding data retention, and we continually review and update our practices to ensure that they align with evolving regulatory standards. When data is no longer required by law or for operational reasons, it is carefully purged from our system in a manner that ensures its complete removal, leaving no trace behind. This data is either permanently deleted or anonymized to protect your privacy and prevent any unauthorised access or misuse.

    We retain personal data only for as long as required to meet legal obligations, fulfil the purposes of collection, and protect against fraud. Once data is no longer needed, it is disposed of securely and responsibly.

    11. Information Access On The Devices

    At RegTech365, we may access certain information on your device, but this is strictly for the purpose of ensuring the proper functionality and performance of our services. This means that any data accessed is used solely to enhance your experience with RegTech365 and to ensure that our applications run smoothly and efficiently. Our primary focus is on maintaining the operational integrity of our platform and delivering a seamless user experience.

    Before we access data from other applications on your device, we will always seek your explicit consent. We are committed to transparency, and we will clearly inform you about the specific nature of the data we wish to access, as well as the reasons for accessing it. This is to ensure that you are fully aware of how your data is used and to provide you with control over any information that might be accessed.

    By seeking your consent beforehand, we respect your privacy and uphold your right to control how your data is handled. Our access to your device's information is limited to what is necessary to provide you with optimal service performance and to troubleshoot any issues that may arise.

    If you have any concerns or questions regarding our data access practices or how your information is used, please feel free to contact us. We are dedicated to providing clarity and ensuring that you have a positive user experience with RegTech365, while respecting your privacy and preferences.

    12. Security

    RegTech365 maintains up-to-date technological and operational securities in place to ensure data protection against data theft, misuse, alteration, and unauthorised access. Although, there is no absolute assurance against this threat. However, we are committed to secure authentication methods, regular updates, dependencies conduct, security audits and follow best practices in securing our web applications. RegTech365 is committed to staff being confidential and data protection compliance, the use of encryption, personal information restriction to only those who will work on it and the access control. RegTech365 will conduct regular security audits and assessments of its systems and infrastructure to identify and address potential vulnerabilities. Any identified security issues will be promptly addressed to maintain the security and integrity of the platform.

    Regtech365 will never contact you in person, telephonically, or via any other means to request any authentication information, e.g, any password or passphrase or PINS. Never give anybody, including anybody from Regtech365, your PIN, password, or passphrase.

    Users must promptly notify RegTech365 of any suspected or actual security breaches, unauthorised access, or other cybersecurity incidents related to the use of the platform. Notifications should include all relevant details to facilitate a timely and effective response.

    13. Cookies

    Cookies are information that any Regtech365 web app sends to your local hard drive for storage. In this way, a message is sent at each subsequent visit to use any of our services, we will know who you are and that you have visited the web app and used our services before, it is used to provide a good user experience of more customised, personalised and responsive information reflecting your taste and requirement. When using RegTech365 this information may be collected through the use of cookies. This information will not in any way be linked to your personal information, it is statistical data about our user browsing operations and patterns to track your usage of our services and does not in any way identify any individual.

    Regtech365 ensures that it complies with laws and regulations in all the territories it trades in when it comes to cookies. We will always place a Cookie Notice on all sites where we host cookies to comply with territorial laws and regulations.

    You are free to opt out or decline our cookies, although you may not be able to access certain features.

    Purpose or Cookies

    RegTech365 uses cookies to ensure session authentication (session management and device identification) and for analytical, routing, helps remember information about your visit and classification purposes.

    Disablement Of Cookies

    Clearing and disabling cookies limits the functionality of the RegTech365 Web app. They could cause erratic behaviour like re-forcing login, among other issues.

    Should you feel uncomfortable with cookies, you may limit the collection of your information by disabling cookies on your browser. There is also a way to ensure that you give your permission each time a site attempts to set a cookie. Although you may not have full functionality if you do not accept the cookies we try to set.

    Types Of Cookies

    Essential Cookies:These cookies are necessary for the website to function properly and cannot be switched off.

    Analytics Cookies:These cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously.

    Functionality Cookies:These cookies allow our website to remember choices you make, such as your username, language, or the region you are in, and provide enhanced, more personalised features.

    Session cookies:This helps the application understand what you are currently busy with. These cookies are short-lived and get deleted when you log out.

    Persistent cookies:This helps store cookies over more extended periods and will expire. These cookies will be set up again each time you visit our site. You can delete cookies at any time.

    However, disabling cookies may limit your ability to use certain features of our Services.

    You can control and manage cookies in various ways:

    • Browser Settings:Most web browsers allow you to control cookies through their settings. You can configure your browser to accept or reject all cookies or to notify you when a cookie is set.
    • Opt-Out Tools:Some third-party cookies can be managed using opt-out tools provided by the third-party services or through the opt-out platforms.
    • Decline Cookies:You may decline cookies by adjusting your browser settings, but please note that if you disable cookies, some parts of our Services may not function properly.

    Third-Party Cookies:In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These third-party service providers may have their own privacy policies regarding the collection and storage of information. Always check and review such policies and we do not control these third parties or their cookie policies.

    Changes to This Cookie Policy:We may update our Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about our use of cookies.

    14. Changes To This Privacy Policy

    We will review this privacy policy from time to time. Changes are usually due to reflect in new laws or regulations. However, we will ensure users' awareness of our policy changes and the right to accept policy amendments before doing further business with Regtech365. Also, we will publish an “update” at the top of this page, in all our modifications, users will be thoroughly notified on our channels.

    15. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    Email:info@regtech365.com

    Address: No 7B, Ibeju Lekki Street, Dolphin Estate

    Ikoyi Lagos

    Phone: (+234) 802 4611 363

    Thank you for trusting RegTech365 with your personal information. We are committed to protecting your privacy and ensuring a safe and secure experience for all our users.